Terms of Service

1. Acceptance

By creating an account or using ReviewResponder (“the Service”), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of service

ReviewResponder is a SaaS platform that uses artificial intelligence to generate draft responses to online business reviews. The platform connects to Google Business Profile to import reviews and publish approved responses. You remain fully responsible for reviewing and approving any response before it is published.

3. Account registration

You must provide accurate information when registering. You are responsible for maintaining the security of your account credentials. Notify us immediately at support@reviewresponderapp.com if you suspect unauthorised access.

4. Subscriptions and billing

• Subscriptions are billed monthly in advance via Stripe.
• You may cancel at any time; access continues until the end of the current billing period.
• We reserve the right to change pricing with 30 days' notice.
• Refunds are not provided for partial months, except where required by applicable law.

5. Acceptable use

You agree not to:

• Use the Service to publish false, misleading or defamatory content.
• Attempt to reverse-engineer, scrape or abuse the platform.
• Violate Google's Terms of Service or Business Profile policies when publishing responses.
• Use the Service for any unlawful purpose.

6. AI-generated content

Responses are generated by AI and are provided as drafts only. You are solely responsible for reviewing, editing and approving any response before publication. ReviewResponder is not liable for any harm resulting from published responses.

7. Google integration

When you connect your Google Business Profile, you authorise ReviewResponder to access your review data and publish replies on your behalf. You can revoke this access at any time from Settings or directly from your Google Account permissions page. You remain responsible for ensuring all published replies comply with Google's policies.

8. Intellectual property

The ReviewResponder platform, brand and technology are owned by ReviewResponder. Content you create (business profiles, review responses) remains yours. You grant us a limited licence to process your content solely to provide the Service.

9. Limitation of liability

To the maximum extent permitted by law, ReviewResponder shall not be liable for any indirect, incidental or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 3 months preceding the claim.

10. Termination

We may suspend or terminate accounts that violate these Terms. You may close your account at any time from Settings. Upon termination, your data will be deleted within 30 days.

11. Changes to terms

We may update these Terms with 14 days' notice. Continued use of the Service after changes constitutes acceptance.

12. Governing law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Spain.

13. Contact

For any questions: support@reviewresponderapp.com